Since Saturday, U.S. meals chain big Panera Bread has been experiencing a nationwide outage that has impacted its IT programs, together with on-line ordering, POS programs, telephones, and numerous inside programs.
In response to employee reports, whereas all shops are open, they solely settle for money funds, and reward program members cannot redeem their factors as a result of the system continues to be down.
In-store kiosks and inside programs offering entry to worker shift particulars and scheduling are additionally unreachable.
“We’re very sorry for any inconvenience and respect your persistence as our groups are working arduous to resolve a brief outage ASAP. In the event you’re in a position, please go forward with putting an order on the bakery-cafe register with an affiliate straight within the meantime,” the corporate told clients on Fb on Sunday.
“Our workforce continues to be engaged on getting the programs on-line. Please search for decision as soon as that is fastened and comply with up with us later within the week. Thanks,” Panera Bread added earlier at present.
​The meals chain’s web site and cellular functions have additionally been down since Saturday, with the app at the moment unavailable and telling clients attempting to entry their accounts that the corporate is conducting “important system upkeep and enhancements.”
Along with the IT outages, the corporate’s customer support quantity is down, with a recorded message stating, “Because of unexpected circumstances, we’re briefly unable to reply your name proper now.”
Whereas Panera has not launched any official assertion relating to the outage, the timing of the incident, which occurred over the weekend, and the big selection of companies affected counsel that it could have been attributable to a cyberattack.
It is common for cybercriminals to focus on organizations throughout weekends since there are fewer workers monitoring the community and detecting uncommon conduct.
A Panera Bread spokesperson was not instantly obtainable for remark when contacted by BleepingComputer earlier at present.
As of January 23, 2024, the corporate and its franchises owned 2,160 bakery cafes underneath the names Panera Bread or Saint Louis Bread Co.
These cafes are unfold throughout 48 states within the U.S. and Ontario, Canada. Panera Bread is a subsidiary of Panera Manufacturers, one of many largest restaurant corporations within the U.S., which additionally operates Caribou Espresso and Einstein Bros Bagels shops.
Two weeks in the past, McDonald’s experienced a global outage attributable to what the corporate described as a “configuration change.”
In February, the Golden Corral restaurant chain additionally disclosed a data breach after attackers stole the private data of over 180,000 individuals throughout an August cyberattack.
