At Cisco Black Belt Academy, we’ve constantly positioned a excessive worth on our help tracks to ensure seamless operations for our companions. With our unwavering dedication to superior service, we’re excited to introduce the newly enhanced Assist Observe for FY24.
This improve enriches each stage of this system with a profound understanding of the latest technological developments. Our objective with these enhancements is to arm our companions with probably the most superior troubleshooting methods and the great know-how required to beat the challenges of immediately’s technological setting. Let’s dive into the main points of what Assist Enablement at Black Belt seems like:
Stage 1: Foundational Assist Abilities
- Self-Diagnosing Points: Study to determine and troubleshoot widespread issues independently, saving time and sources.
- Preliminary Steps Earlier than Contacting TAC: Perceive the important steps to take earlier than escalating points to Cisco’s Technical Help Heart (TAC).
- Cisco Good Account and Licensing: A cloud-based service that helps clients handle their Cisco software program licenses and entitlements. The Assist observe of the Cisco Black Belt Academy covers the right way to arrange and handle Good Accounts, in addition to the right way to use the Cisco Software program Licensing Portal (SLP) to handle licenses.
- Using Cisco Instruments and Bots: Get acquainted with Cisco’s suite of instruments and bots designed to streamline help processes.
- The best way to Interact TAC: Grasp the method of successfully participating with TAC for extra advanced points.
Stage 2: Intermediate Assist Strategies
- Product Portfolio (Intro to Architectures & Options): Acquire a complete overview of Cisco’s product architectures and options.
- Fundamental Troubleshooting: Construct foundational troubleshooting abilities to handle widespread technical points.
- Finest Practices: Study one of the best practices for sustaining and supporting Cisco merchandise.
- Demo Labs: Interact with interactive demo labs to strengthen studying via sensible utility.
- Log Monitoring and Bug Identification: Develop abilities in monitoring logs and figuring out potential bugs.
Stage 3: Superior Troubleshooting and Options
- Deep Dive into Structure Troubleshooting: Discover superior troubleshooting methods for advanced architectural points.
- Cross Structure Options: Study to troubleshoot points that span a number of architectures and programs.
- Configuration Points & Upgrades: Tackle configuration points and carry out upgrades with confidence.
- Arms-On Expertise Utilizing CTF Missions: Acquire sensible, hands-on expertise via Seize the Flag (CTF) missions that simulate real-world eventualities.
The refreshed Assist Observe content material for FY24 is designed to offer Cisco companions with a structured, complete studying path that addresses each foundational and superior help wants. By incorporating the newest expertise developments and sensible insights, we be sure that our companions are well-equipped to ship distinctive help and preserve easy operations for his or her clients.
Go to the Black Belt Academy immediately to discover the brand new content material and improve your troubleshooting abilities. Keep forward of the curve with Cisco’s newest help coaching and guarantee your readiness to deal with any problem that comes your means.
We’d love to listen to what you suppose. Ask a Query, Remark Under, and Keep Linked with #CiscoPartners on social!
Cisco Partners Facebook | @CiscoPartners X/Twitter | Cisco Partners LinkedIn
Share:
